Brands that don't leave loyalty to choice

Our customers are all different, but they each understand that knowing their customers is the cornerstone to maintaining a profitable business.

From running a CRM tendering process, through to recruiting the right team to operate an entire data analytics programme, we’ve helped high profile brands accomplish projects that positively impact their bottom line.

Challenge

Our client required additional specialist resources to help deliver a number of projects over 5 years.  CVM People had to ensure we found CVM industry leading experts to deliver commercial and technical projects at short notice, often under a week.  The requirements varied from single point solutions for individual consultants through to transformation programmes across more than 25 territories.

Solution

We have built a network of experienced consultants that understand what service level is expected and can deliver in the right way for the client – cultural fit is important.  We have delivered projects in locations including the UK, Ireland, Turkey, Spain, Italy, Belgium, Bulgaria, Cyprus and Austria.  To date we have run over 50 projects with the client including Multi Channel Campaign Management spec and select, household pricing models, Data Monetisation, Next Best Activity assessments, Digital CVM strategy, Lead Management etc.

Results

We have had a 100% success rate in all of our projects, which have been delivered to a high degree of sophistication and professionalism.  The mix of subject matter experts, rapid deployments, flexibility on our solutions and ability to work with the key stakeholders mean we are viewed as a trusted partner.