Case Study: Delivery of Customer Value
Management Projects Worldwide

Challenge

  • A global telcorequired additional specialist resources to help deliver a number of projects over the last 5 years.
  • CVM People had to ensure we found CVM industry leading experts to deliver commercial and technical projects at short notice.
  • Single point solutions delivered by individual consultants through to transformation programmes across 25+ operating companies delivered by CVM People teams.

 

Solution

  • We have built a network of telco experienced consultants that understand what service level is expected
  • We were asked to deliver projects into partner markets such as Proximus, Mtel, Cytel, A1 Telekom etc.
  • We have run over 50 projects with our client ranging from campaign management spec and select, household pricing models, Data Monetisation, NBA assessments, Digital CVM strategy, lead Management etc.

 

Results

  • All our projects have been delivered to a high degree of sophistication and professionalism.
  • The mix of subject matter experts, flexibility on our solutions and willingness to work with the key stakeholders ensures we get repeat business.
  • There is still more opportunity within the account to develop and supply resources into further markets and solution domains.