Case Study: Delivery of Customer Value
Management Projects Worldwide

Challenge

  • A global telco required additional specialist resources to help deliver a number of projects over the last 5 years.
  • CVM People had to ensure we found CVM industry leading experts to deliver commercial and technical projects at short notice.
  • Single point solutions delivered by individual consultants through to transformation programmes across 25+ operating companies delivered by CVM People teams.

 

Solution

  • We have built a network of telco experienced consultants that understand what service level is expected
  • We were asked to deliver projects into partner markets such as Proximus, Mtel, Cytel, A1 Telekom etc.
  • We have run over 50 projects with our client ranging from campaign management spec and select, household pricing models, Data Monetisation, NBA assessments, Digital CVM strategy, lead Management etc.

Contact us at enquiries@cvmpeople.com to understand more and how we might be able to help your Customer Value Management aspirations.

Results

  • All our projects have been delivered to a high degree of sophistication and professionalism.
  • The mix of subject matter experts, flexibility on our solutions and willingness to work with the key stakeholders ensures we get repeat business.
  • There is still more opportunity within the account to develop and supply resources into further markets and solution domains.