Aurora Marketing Executive

Job Ref: 1144906

Marketing Executive  
£350 per day (Outside IR35) 
Basingstoke
12 month contract 
  
We are currently recruiting for a Marketing Executive on a contract basis to be part of a super exciting project for one of our favourite clients! Our client is a leading name in the UK, well known for delivering 5* customer service to their diverse, national customer base. Currently going through a time of significant investment in digital experiences, my client is looking to create innovative new products and solutions that transform their value proposition to the market. This is a great opportunity for an experienced marketing executive to work closely with the project team and key stakeholders and make a valuable contribution to customer journeys.  This role sits within a Insurance Broker Retention Team, so ideally experience in an insurance or regulated business would be great!
  
Key Responsibilities  

  • Work closely with the project team and key stakeholders (Operations, Call Centre, Pricing, Group Marketing, IT, Product) to understand business requirements for communications and create great customer communications to meet those requirements 
  • Build strong relationships with the Retention Marketing team to understand existing customer journeys, communications, campaigns, initiatives, and self-serve capability and become a subject matter expert
  • Work closely with the Aurora the project team to define, triggers, timing, content, and channel (Letter, Email, SMS). for each communication
  • To create or manage the creation of the template, fixed and variable content and copy to communicate effectively with the customer, driving the right customer response/understanding, also meeting regulatory and brand requirements
  • Complete the necessary testing of the communications to ensure accuracy and quality and that Aurora goes live with no comms related issues

  
Experience 

  • Has had experience in a Customer Communications / Marketing function
  • Experience working in an insurance or regulated business 
  • Excellent customer communication and marketing campaign design / copy writing skills 
  • Experience delivering customer communications via multiple channels (DM, EM, SMS)
  • Experience in working on / delivering large scale projects which are time pressured
  • Strong problems solving and stakeholder management skills – work with teams to drive the best possible outcomes and deliver
  • Excellent stakeholder management – ability to work collaboratively with stakeholders to understand requirements and make pro-active steps forward whilst managing expectations

If this Aurora Marketing Executive role would be of interest please click apply below

Contact Details:

nick.trussler@cvmpeople.com
01264 326 315

Category:

Commercial Marketing, Digital Marketing

Location:

London

Work Type:

Contract

Job Per Day:

£300 to £350