Personalisation Strategy Manager

Job Ref: 1177145

Personalisation Strategy Manager
Location: London
Salary: £55,000 – £65,000 per annum 
Benefits: Annual personal bonus, 15% employer pension contribution (when you put in 6%), 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays and more!

Our client is a bank that is striving to be the best bank for its customers and for growing the UK economy to new heights.

They are looking for a Strategy Manager to Develop the personalisation strategy and define the target experience across communications, experiences and propositions. 

Key responsibilities:

  • Identify high level opportunities to improve the customer experience and drive value across the business
  • Ensure the Personalisation Strategy aligns and compliments the Retail Reimagined, Customer and Segmentation strategies
  • Manage the strategic roadmap to ensure all parties are working together and are on track to deliver our end state vision
  • Work closely with key stakeholders to deliver against this plan, working collaboratively to develop ideas and inform the strategy
  • Produce high quality, accurate and engaging presentations / reports for exec level stakeholders to communicate developments and any required decisions
  • Build and maintain an understanding of the macro environment and ensure the development of the Personalisation Strategy is aligned to market and competitor trends

Key Skills:

  • Experience developing a customer-centric strategy and translating this into delivery.
  • Building successful relationships with a wide range of stakeholders 
  • A desire to work in a fast paced, strategic and customer focused environment
  • Motivation to identify issues and drive impactful change
  • Analytical mindset and problem-solving skills
  • Commercial and organisational awareness
  • Strong project management and organisational skills
  • Consistent track record of managing multiple priorities
  • Clear and confident communication skills both verbal and written

If this Personalisation Strategy Manager role is of interest please click apply below

Contact Details:

nick.trussler@cvmpeople.com
07868 7811684

Category:

Business Change, Strategy

Location:

London

Work Type:

Permanent

Salary:

£55000 to £65000