Senior Digital Product Owner
Job Ref: 732757
Senior Digital Product Owner (webchat, messaging, voice)
Location: London with travel
Package: circa £70k+ benefits
Our client is a going through a huge digital transformation project and is transforming their products and services to be self-service and future proof.
We are looking for a Senior Digital Product Owner to be a key part of this project and focus on webchat, messaging and voice related projects that transition across voice and digital channels to deliver a seamless omnichannel experience.
- Deep understanding of digital product management and development, with particular experience in automated chat, messaging and voice to digital technologies within relevant industries
- Experience of setting strategy for the use of chat and messaging- including a range of live, automated, conversational and asynchronous chat/messaging experiences to optimise customer experience and operational efficiency at scale
- Confident in acting as the Product Owner role within an Agile Scrum setting.
- Excellent stakeholder management skills
- Experience of successfully delivering change to customer customer journeys through development, delivery and analysis phases
Get in touch with Jennifer.email@example.com to find out more 🙂