As a leading industry practitioner, Steve has led numerous consulting and capability delivery projects for blue-chip organisations across a wide range of industry sectors including telco, financial services and automotive. He has a thorough knowledge of all the disciplines in the CVM domain and now focusses primarily upon customer strategy and organisational design.
Now in his 30th year of working in the customer management industry, Steve is a true pioneer in database marketing, having conceived and developed the first marketing optimisation platforms. He has been consulting since 1991 and co-founded Sophron Partners, which grew to become Europe’s largest independent CRM consultancy when Steve masterminded its trade sale to CACI in 2006 where as Managing Partner he led the consulting division through the subsequent growth, earn-out and integration processes. Steve left CACI and founded another successful CVM consultancy, Iaso Partners which he left to join CVM People in 2017 as Commercial Director.
At CVM People he is primarily responsible for both commercial strategy and client management. He remains a trusted advisor to senior industry leaders in the customer management field.